Legal — Risk-Free Last updated: September 1, 2026

Refund Policy

Every IPTVUSAX subscription from our 4K IPTV provider is backed by a 7-day money-back guarantee. If the service does not meet your expectations, this page explains exactly how refunds work, what is covered, and how to request one.

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The 7-Day Money-Back Guarantee

New subscribers can request a full refund within 7 calendar days of their first purchase — no questions asked. This window exists so you can test channel quality, device compatibility and streaming stability on your own setup with zero risk.

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What Is Covered

Full refund within 7 days of your first subscription purchase.
Pro-rata refunds if a verified technical fault on our side makes the service unusable for more than 72 consecutive hours.
Duplicate or incorrect charges — always refunded in full once verified.

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What Is Not Covered

Requests made after the 7-day window for change-of-mind reasons.
Issues caused by the user's own internet connection, ISP throttling, device limitations or third-party apps.
Accounts suspended or terminated for violating the Terms of Service.
Renewal payments where the subscription remained active and accessible.

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How to Request a Refund

Email support@iptvusax.us from your registered email address.
Include your order ID or the email used at checkout, plus a short description of the issue.
Our team reviews every request within 24 hours and may suggest a quick technical fix first — you are free to decline it.

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Processing Time

Approved refunds are issued to the original payment method within 3–5 business days. Depending on your bank or card provider, it may take up to 10 business days for the amount to appear on your statement. Your account access ends when the refund is processed.

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Free Trial

The 24-hour free trial requires no payment details and carries no obligation. Because no charge is made, no refund applies — simply let the trial expire if the service is not for you.

Refund Policy — FAQ

Common Questions

/01How do I request my money back?

Send an email to support@iptvusax.us within 7 days of purchase, including your order ID or checkout email. That is all — no forms, no phone calls, no retention scripts. Most requests are approved the same day.

/02How long until the refund reaches my account?

We process approved refunds within 3–5 business days back to your original payment method. Your bank may take up to 10 business days to display it. You receive a confirmation email the moment we issue it.

/03Can I get a partial refund after the 7 days?

Change-of-mind refunds are only possible inside the 7-day window. After that, pro-rata refunds apply solely to verified service-side outages exceeding 72 consecutive hours — an event our anti-freeze infrastructure is built to prevent.

/04What if I was charged twice by mistake?

Duplicate charges are refunded in full, always. Contact support with both transaction references and we resolve it within 24 hours — this category is never subject to the 7-day limit.

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